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Sending Individual Messages

Learn how to initiate a new one-on-one text conversation or reply to an ongoing thread.

Ways to Send an Individual Message

An individual message is a direct, one-on-one text exchange between a user and a single contact. You can send individual messages using two primary workflows:

Option Primary Function Best For
Compose Message Start a new text thread with any contact from anywhere in the platform.  Reaching out to a contact or initiating a fresh conversation.
Conversation Thread Reply directly to an existing message thread in your queue. Continuing ongoing customer communications.

 Note: Outbound individual messages follow a standard limit of 160 characters per segment. The first message sent to a contact automatically appends an opt-out notice (Text STOP to opt out), which adds 22 characters to your draft 

 

Option 1: Starting a New Message (Compose Message)

Access the Compose Message button from the top navigation bar on any page within Text Request.

Path: Compose Message button (top-right header)

1. Click Compose Message to start a new message.

Compose Message Final

2. Enter the name or 10-digit phone number of your recipient into the Contact field.

3. Type your text into the message field.

4. (Optional) Add pre-saved Templates, personal Signatures, Merge Fields, or file Attachments.

5. Click Send.

Tip: Need to send the exact same text to multiple contacts individually? Try a Group Message instead to personalize and automate single outreach at scale.

 

Option 2: Replying to an Existing Conversation

Reply directly to incoming customer texts from your active inbox thread.

Path: Conversations > Select Conversation

1. Select the conversation thread you want to respond to from your conversation queue.

2. Click on the message field at the bottom of the conversation thread.

3. Type your message.

4. Click Send.


 

Automatic Message Drafts

Text Request automatically protects your work if you navigate away while writing a message.

  • Draft Retention: If you switch tabs, view another dashboard, or click away from the compose modal mid-message, your typed text is automatically saved as a draft.
  • Resuming Your Message: When you return to the compose modal or open that specific conversation thread again, your unsaved draft will be waiting for you to finish and send.

 

Message Features

Whether starting a brand new message or writing a reply to an ongoing conversation, Text Request has multiple Message Features you can add. These features range in function, but all of them help make your Text Request experience more enjoyable. 

Explore them below: