Payments
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      1. Text Request Help Center
      2. Payments

      Creating a Payment Request

      You can send a Payment Request anywhere you would regularly compose an individual message, or directly within the Payments section of your menu.

      Note: Any Payment Requests made during Training Mode will be delivered, but money cannot be processed until you enter Live Mode. See our guide on completing Payment Setup.

      To send a new Payment Request:

      1. Go to Compose Message. You can also go to Payments and select the Request Payment button.

      2. Select the dollar icon.

      Request Payment

       

      3. Enter all relevant contact and requested amount information. 

       

      Note: The Amount Requested, Description of Product/Services, and Message fields will be seen by contacts. The reference number will not be visible and is intended for your internal reference. 


      4. Double-check that you’re okay with the Convenience Fee you have set. This can be edited in Payment Settings.

      5. (Optional) Click the clock icon to schedule the request for later. 

      6. Click Send Payment Request


      After the request has been sent, you can check its status by viewing its history.


      Contact View of a Payment Request


      The text contacts receive will include your Merchant Name, the original Description of the Product/Service, if one was included, and the message:

      “Click below to pay [amount] for [merchant name] [payment link]”