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How Scheduled Messages Work
Scheduling a message allows you to prepare individual texts, thread replies, or group messages in advance and designate an exact future date and time for delivery. This ensures timely customer reminders, holiday announcements, and follow-ups without manual dispatch.
| Scheduling Rule | How It Works | What to Expect |
| Time Zone | Messages send based on the time zone configured for your dashboard, not your local device time. | If your computer is in Pacific Time but your dashboard is set to Eastern Time, your message dispatches at the Eastern scheduled time. |
| Usage | Texts count toward your monthly usage limit only when they actually deliver, not when you schedule them. | Queued messages do not deduct from your current monthly text balance until their send time arrives. |
| Flexibility | You can update your message copy, change recipients, swap attachments, or pick a new send time up until delivery starts. | Making changes before the send time updates the pending message in your queue without having to cancel and recreate it. |
| Queue Management | All upcoming messages are gathered in the View Scheduled Messages list. | You can review, edit, or delete any upcoming text from one central view. |
Note: Scheduled messages follow the time zone set for the dashboard you are sending from. The date and time picker displays a reminder of your dashboard's active time zone so you can double-check before scheduling.
Scheduling an Individual Message
Prepare a 1-on-1 text or thread reply to go out at a future time.
📍 Path: Compose Message OR Messages > Conversations > Select Conversation Thread
1. Enter the contact and message you want to send.
2. Click the clock icon and set the date and time you want the message to send.
3. Click Set Schedule.
4. Click Schedule to queue your message.
Tip: Need a recurring message that sends out automatically on a regular basis (such as weekly or monthly)? View our Repeating Messages guide to set up automated recurring cadences.
Scheduling a Group Message
Send an announcement or broadcast to multiple contacts or saved groups at a chosen time.
📍Path: Messages > Group Messages > New Group Message
1. Enter the contacts you want to send the message to.
2. Writer your message in the message field.
3. Click the clock icon set the date and time you want the message to send.
4. Click Set Schedule.
5. Click Next to run your draft through the Spam Scanner.
6. Review any scanner tips, click Continue, and then click Schedule.
Managing Scheduled Messages
Review, edit, or cancel pending messages before they go out.
📍 Path: Messages > Group Messages OR Messages > Conversations > View Scheduled Messages
Editing a Scheduled Message
1. Locate the pending message you want to adjust.
2. Click the Pencil icon (Edit).
3. Update your message text, recipients, attachments, or send time.
4. Click Save.
Canceling a Scheduled Message
1. Locate the message you want to remove.
2. Click the Trash Can icon (Cancel).
3. Click Yes, Cancel to confirm.