All the great features you’re used to on the desktop version of Text Request are also in the mobile app.
To access Settings through the mobile app:
1. Tap Menu in the bottom bar.
2. Tap Settings to expand the list of options.
3. Select whichever option you want to go to.
Autoresponder
The Autoresponder is a great way to give contacts a timely response even when you’re not in the office. When active, the autoresponder automatically sends a reply to all inbound messages.
An autoresponse has four options:
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When my office is open – The autoresponse will follow the office hours schedule you set in Autoresponder Settings.
When my office is closed – The autoresponse will follow the opposite of the office hours schedule you set in Autoresponder Settings.
With a custom schedule – You create a unique schedule for this autoresponse to follow.
When I manually set it – The autoresponse will only send messages when you manually toggle it on.
To create an autoresponder through the mobile app:
1. Tap Menu in the bottom bar.
2. Tap Settings to expand the list of options.
3. Select Autoresponder.
4. Tap + New Response.
5. Enter a name for your autoresponse (e.g. After-hours, Holiday special, etc.)
6. Enter the message contacts will receive.
7. Select an option from the dropdown for when this response should be sent.
8. Toggle the status On or Off. New autoresponses default to on when being created.
9. Tap Add Response.
You can edit or delete an autoresponder by tapping the pencil icon next to its name.
For more information on Autoresponder, see our guide.
Escalation
Escalations notify you if a text isn’t resolved after a set number of minutes. The notification is sent from your dashboard to a designated phone number. Only one number can receive escalation messages.
To enable escalations through the mobile app:
1. Tap Menu in the bottom bar.
2. Tap Settings to expand the list of options.
3. Select Escalation.
4. Toggle the status to Enabled.
5. If this is your first time setting up Escalation, you’ll need to enter a phone number and the number of minutes before the escalation message goes out.
For more information on Autoresponder, see our guide.
Voice Greeting
Voice greeting is a simple, automated response that tells callers they’ve reached a text-only number, and gives them a different number to call.
Every Text Request text-only number comes with a voice greeting that you can turn on or off as you wish.
Note: Voice Greeting only works for text-only numbers. If you have added Text Request to your current business number, Voice Greeting does not apply.
To activate Voice Greeting through the mobile app:
1. Tap Menu in the bottom bar.
2. Tap Settings to expand the list of options.
3. Select Voice Greeting.
4. Toggle the status to Enabled.
5. If this is your first time setting up Voice Greeting, you’ll need to enter a phone number and your company name.
For more information on Voice Greeting, see our guide.
Message Tags
Message tags are labels you can attach to individual messages for organization.
To create a message tag through the mobile app:
1. Tap Menu in the bottom bar.
2. Tap Settings to expand the list of options.
3. Select Message Tags.
4. Tap + New Message Tag.
5. Enter the name you want to give the tag.
6. Tap Save.
You can edit a message tag by tapping on its name, or delete it by tapping the trash can icon next to it.
To tag a message in the mobile app:
1. Tap the message you want to tag.
2. Tap the tag icon.
3. Select the tag(s) you want to add to the message.
4. Tap Save.
For more information on Message Tags, see our guide.
Templates
Templates allow you to create a message outline, save it, and then re-use it as often as you like.
To create a template through the mobile app:
1. Tap Menu in the bottom bar.
2. Tap Settings to expand the list of options.
3. Select Templates.
4. Tap + New Template.
5. Enter the name and message for the template.
6. Tap Add Template.
To add a template to a message in the mobile app:
1. Tap + New in the bottom bar.
2. Enter the name or number of the contact you want to text.
3. Tap the three-dot menu button to expand options.
4. Tap the folder icon.
5. Select the template you want to use.
6. Tap Send.
For more information on Templates, see our guide.
Email Notifications
Email notifications notify you via email if someone texts your dashboard.
To add an email notification recipient through the mobile app:
1. Tap Menu in the bottom bar.
2. Tap Settings to expand the list of options.
3. Select Email Notifications.
4. Enter the email address you want the notifications to go to.
5. Tap Add Recipient.
For more information on Email Notifications, see our guide.
Keywords
A keyword is a word people text you to automatically receive information. For example, if you create the keyword “Coupon,” when someone texts “Coupon,” they’ll expect to receive information on coupons and similar offers.
To create a keyword through the mobile app:
1. Tap Menu in the bottom bar.
2. Tap Settings to expand the list of options.
3. Select Email Notifications.
4. Tap + New Keyword.
5. Enter the name and message for the keyword.
6. Tap Add Keyword.
You can edit a keyword by tapping on its name.
You can delete a keyword by tapping the plus sign next to its name to expand information, then tapping the three-dot menu and selecting the Delete Keyword option.
For more information on Keywords, see our guide.