Keywords

A keyword is a word people text you to receive information on that topic.

For example, if you create the keyword “Coupon,” when someone texts in “Coupon,” they’ll expect to receive info on coupons and similar offers.

Keywords are primarily used for two reasons:

a) To send a preset message to anyone who texts in a keyword

b) To build a group of subscribers, so you can update them on that topic as needed

 

How do you create a Keyword?

1. Go to Keyword in the Settings section of your Text Request menu

2. Enter the name you want to give the keyword

3. Enter the response you want people to receive when they text the keyword

4. Confirm that the keyword’s details are what you want

 

How do you send a message to keyword subscribers?

Sending a message to a list of keyword subscribers is just like sending any other group message.

If you’ve created a response for your keyword, that message will automatically send to all new subscribers. 

How can you edit or delete a keyword?

While you cannot change the name of a keyword, you can edit the response people receive when they text it. To edit a keyword’s response:

1. Go to Keyword in the Settings section of your Text Request menu

2. Select the edit button next to the keyword you want to edit

3. Enter the new response you want to appear when people text the keyword
Select Update

 

To delete a keyword:

1. Go to Keyword in the Settings section of your Text Request menu

2. Select the trash bin next to the keyword you want to delete

Deleting a keyword does not delete a keyword group or the contacts within it.

 

What happens when someone opts out of receiving keyword messages?

Any contact that texts “STOP [keyword]” will be unsubscribed from your keyword list. They can, however, still receive texts from your text number. 

If a contact texts just “STOP,” you will no longer be able to text that contact and they will be automatically archived.

For compliance, all contacts are sent an opt-out message the first time you text them.