---
title: Sending Group Messages
description: Group Messages allow you to send a message to a custom group of people. Message recipients cannot respond to the message thread or see other recipients.
---

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1. [Text Request Help Center](https://help.textrequest.com/?hsLang=en)
2. [Messages](https://help.textrequest.com/messages?hsLang=en)
3. [Group Messages](https://help.textrequest.com/messages?hsLang=en#group-messages)

# Sending Group Messages

## Send a single text message to an entire group of contacts at once while keeping all recipient responses completely private.

### **How Group Messaging Works**

A Group Message broadcasts a single text draft to multiple contacts simultaneously.

- **Individual Replies (BCC Style):** Group messaging operates like a Blind Carbon Copy (BCC) email. When a recipient replies to a group text, their response comes back as a private, one-on-one conversation in your conversation queue visible only to users on your dashboard. Recipients cannot see other group members or their responses.
- **Active vs. Archived Contacts:** Group messages are only sent to **Active** contacts. Any contact currently marked as **Archived** or opted-out will automatically be skipped during the message sending process even if they're in the group being sent to.

Sending a group message uses standard text credits calculated as **(Total Recipients) × (Text Segments Used)**. So a message that's 2 texts in length sent to 15 people would count as 30 texts. 

 

### **Sending a Group Message**

There are two main ways to create and send a group message.

**a)** Use the **New Group Message** button on the **Group Messages** page

**b)** Use the **View Groups** section of the **Contacts** page

When scheduling a Repeating Group Message, the groups in the recipient list are **dynamic**. This means that any changes to group membership made before a message is sent will be reflected in the Group Message recipient list without you having to manually edit it.

Scheduled Group Messages still have **static** groups, meaning whoever is in the group at the time of message creation is who will receive the message when it is sent. 

**Note:** Scheduled Group Messages will be switching to dynamic in the near future. 

### **Option 1: Sending a Group Message from the Group Messages Page**

Use the **New Group Message** button to send a one-time broadcast, event announcement, or message to ad-hoc contact selections.

**Path:** **Messages** \> **Group Messages** \> **New Group Message**

**1.** Click **New Group Message**.

![New Group Message Final](https://help.textrequest.com/hs-fs/hubfs/Help%20Center/New%20Group%20Message%20Final.gif?width=670&height=81&name=New%20Group%20Message%20Final.gif)

**2.** Select any pre-made groups from the drop-down menu, or manually type individual contacts. *(Optional: Click **Upload or paste** to paste a list of contact numbers)*.

**3.** Select the check boxes confirming you have permission to text these contacts and understand the opt-out notice rules, then click **Next**.

**4.** Type your message into the draft box. *(Optional: Add pre-saved [Templates](https://help.textrequest.com/templates?utm_source=gemini&hsLang=en), personal [Signatures](https://help.textrequest.com/custom-signatures?utm_source=gemini&hsLang=en), [Group Merge Fields](https://help.textrequest.com/group-message-merge-fields?utm_source=gemini&hsLang=en), or file [Attachments](https://help.textrequest.com/sending-an-image?utm_source=gemini&hsLang=en))*.

**5.** Click **Next** to run your text through the automated **Spam Scanner**.

**6.** Review any potential errors or suggestions, then **Continue**.

**7.** Review your message and click **Send**.

![Send Group Message Final](https://help.textrequest.com/hs-fs/hubfs/Help%20Center/Send%20Group%20Message%20Final.gif?width=611&height=492&name=Send%20Group%20Message%20Final.gif)

 

### **Option 2: Sending a Group Message from Contacts (View Groups)**

Broadcast a text directly to a pre-built contact list for recurring announcements, saved customer segments, or scheduled updates.

**Path:** **Contacts** \> **View Groups**\[cite: 3, 5, 14, 39\]

**1.** Locate the group you want to text from your list.

**2.** Click **Compose**.

![](https://help.textrequest.com/hs-fs/hubfs/image-png-Sep-25-2026-03-00-00-5404-PM.png?width=375&height=204&name=image-png-Sep-25-2026-03-00-00-5404-PM.png)

**3.** *(Optional)* Add additional groups or individual contacts in the recipient field.

**4.** Select the check boxes confirming permission and opt-out understanding, then click **Next**.

**5.** Type your message into the draft box.

**6.** Click **Next** to run the **Spam Scanner**.

**7.** Review any potential errors or suggestions, then **Continue**.

**8.** Review your message and click **Send**.

You can also send a group message from the Groups page by going into the group you want to message and clicking **Send Group Message**. 

**Tip:** If you need to track delivery rates or see who responded to your group message, you can view real-time progress and recipient breakdown reports in the Group Analytics. See our [Group Message Analytics guide](https://help.textrequest.com/group-message-analytics?utm_source=gemini&hsLang=en) for more details.

### Spam Scanner

Group messages send at a rate of **1 segment per second.** A segment is a text of 160 characters.  This **rate applies to each contact** in your group message, so if you're sending a 1 segment message to 100 contacts, it will take 100 seconds.

Every time you send a group message, we scan your message for carrier spam filter indicators and alert you of our findings. This should help you improve delivery rates by avoiding spam filters, and increasing engagement with your messages.

The [Spam Scanner](https://help.textrequest.com/anti-spam-recommendations?hsLang=en) looks for:

- The use of ALL CAPS
- Ending a message with a URL/link
- The use of dollar signs
- Email addresses

Carriers also pay attention to the length of your message and how many contacts you're sending it to, but if you pass the spam scanning process, you should be good to go!

 

### **Canceling a Group Message**

You can only cancel a group message when it is either queuing or in the middle of sending.

- When canceled during queuing, no contacts will receive the message.
- When canceled during sending, contacts that the message has already been sent to will receive the message, but the remaining contacts will not.

If the group message has already been marked as completed, you cannot cancel it.

#### To cancel a Group Message:

**1.** Select the group message you want to cancel.

**2.** Click the **3-dot button** in Message Progress. 

![Cancel Group Message](https://help.textrequest.com/hs-fs/hubfs/Help%20Center/Cancel%20Group%20Message.png?width=670&height=350&name=Cancel%20Group%20Message.png)

**3.** Select **Cancel Message**. 

**4.** Click **Yes, Cancel**. 

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