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Redacting a Message

Redacting a message causes its contents to no longer be visible to Text Request users. You can redact both sent and received messages.

 

Note: This feature is only available to admins.

How Redaction Works

Redacting a message permanently hides its body text and attachments from all Text Request users. Redaction can be applied to both sent and received messages. 

Viewer Behavior
Text Request User The text content is hidden for all account users across all dashboards. The thread will display a system placeholder: "This message has been redacted by [user email], on [date] at [time]."  
Recipient of Message Redaction only alters the record inside Text Request. It does not delete or recall the text message from the contact's personal mobile device. 

Note: Redacting a message preserves the timestamp and dashboard location, while removing confidential text and media attachments. 

 

Redacting a Message

Message Features

Conceal a specific text or file attachment inside a conversation thread.

Path: Messages > Conversations > Select Conversation Thread

1. Open the conversation thread containing the message you want to redact.

2. Hover over the specific message and click the 3-dot menu icon.

3. Select Redact Message.

4. Click Redact Message in the confirmation popover to confirm redaction.

 

Un-Redacting a Message

If a message was redacted by mistake, our support team can restore the hidden text upon request.

To restore a message, contact Support via text or call at (423) 218-0111 or email support@textrequest.com with the following details:

  • Dashboard Name: The specific dashboard where the redacted message resides.
  • Contact Name/Number: The phone number or contact record tied to the thread.
  • Timestamp: The approximate date and time the message was sent or received.

 

 

Redacting vs. Deleting Messages

Individual messages cannot be deleted. If you need to erase an entire conversation history permanently, an admin must delete the contact record.

 Warning: Deleting a contact permanently removes the contact record, notes, tags, and all associated message history across your account. Deleted contacts cannot be restored. For more details, see our Editing & Managing Contacts guide.