Redacting a message causes its contents to no longer be visible to Text Request users. You can redact both sent and received messages.
Note: This feature is only available to admins.
To redact a message:
1. Click the contact’s thread with the message you want to redact.
2. Click the message.
3. Click the Redact Icon.
4. Click Yes, Redact.
The messages will be redacted inside Text Request and not viewable by any user. However, the contact will still be able to view the redacted message on their device. Once a message is redacted, the following message will appear in Text Request for all users:
"This message has been redacted by [user email], on [date] at [time]."
You can un-redact messages by texting us at (423) 218-0111 or emailing support@textrequest.com. Include in your message:
- The dashboard the redacted message is on
- The contact the redacted message was with
- A rough time stamp of the redacted message
This process shouldn’t take more than a day!
Deleting a Message
Messages can only be deleted if an admin deletes the contact. Once a contact is deleted, all messages in that conversation are also deleted and cannot be retrieved.
For more information on how to delete a contact, see our Deleting Contacts guide.