Deleting a contact is a permanent action that cannot be reversed.
Deleting a contact permanently deletes all personally identifiable information related to that contact including:
- Details — name, number, and custom fields
- Message history — all messages sent or received
- Group membership — automatic removal from any groups the contact was in
If the contact texts in or is sent a message after deletion, a new conversation thread and contact details will be created. Old, previously deleted messages will not appear.
Note: Metadata related to usage is still saved for billing purposes. This includes data such as the number of texts sent or received.
There are some limitations for which user level can delete different types of contacts.
Administrators: Can delete any contact, regardless of message history.
Managers: Can only delete contacts that do not have a message history.
CSRs: Cannot delete contacts at all.
To delete a contact:
1. Go to Contacts.
2. Click the contact you want to delete to open their contact details.
3. Click the Delete Contact button.
4. Type the word Delete in the relevant field.
5. Click Confirm Deletion.
Note: You can only delete multiple contacts at once if none of the selected contacts have a message history.
To delete multiple contacts:
1. Select Contacts in the navigation menu.
2. Check the boxes next to the contacts you want to delete.
3. Click the 3-dot menu in the mass actions bar.
4. Select Delete Contacts.
5. Click Confirm Deletion.