User Permission Levels

There are three different levels.

Administrator

Administrators have access to everything, and they’re the only users than can control changes to what your account is charged (e.g. plan upgrades, additional dashboards, keywords).

All Administrators are automatically added as users on new dashboards. The user who purchased your account is an Administrator by default. Only Administrators can give or remove Administrator access to or from other users.

Here’s the full list of menu options Administrators can access:

  • Messages
  • Users
  • Settings
  • Account
  • Dashboards
  • Help
  • Contacts
  • Integrations
  • Reports
  • My Profile

Manager

Managers can access everything that doesn’t involve charges to your account (e.g. plan upgrades, additional dashboards, keywords). This is the default permissions level for all added users, though it can be changed as needed.

Here’s the full list of menu options Managers can access:

  • Messages
  • Users
  • Settings (excluding Keywords)
  • Help
  • Contacts
  • Integrations
  • Reports 
  • My Profile

Note, Managers can add or delete users, but they cannot give or remove Administrator access. They can only give Manager or CSR access to users.

CSR (Customer Service Representative)

CSRs have “safe” access to Text Request. They cannot change settings, edit contacts, or make changes to what your account is charged. What they can do is send and receive messages in both the individual and group message feeds.

Here’s the full list of menu options CSRs can access:

  • Messages
  • Help
  • My Profile