--- title: Profile & Preferences description: Adjust your profile, conversation preferences, and notification settings from one easy location. --- [Skip to content](https://help.textrequest.com/profile-preferences#main-content) [![favicon-256.png\]](https://help.textrequest.com/hs-fs/hubfs/favicon-256.png?width=30&height=30&name=favicon-256.png)](https://help.textrequest.com/?hsLang=en) Open main navigation Close main navigation - [Back to textrequest.com](https://www.textrequest.com/) [Back to textrequest.com](https://www.textrequest.com/) Hi! How can we help you today? - There are no suggestions because the search field is empty. 1. [Text Request Help Center](https://help.textrequest.com/?hsLang=en) 2. [Basics](https://help.textrequest.com/basics?hsLang=en) 3. [Profile Settings & Preferences](https://help.textrequest.com/basics?hsLang=en#profile-settings-preferences) # Profile & Preferences ## Adjust your personal user profile, customize message queue filters, configure alert notifications, and manage account security from one central location. ### **Navigating Profile & Preferences** Profile and Preferences settings are saved per individual user login. Adjusting your settings affects your personal dashboard experience without changing preferences for other team members on your account.  **Path: Profile & Preferences** (Avatar Icon) ![Profile and preferences](https://help.textrequest.com/hs-fs/hubfs/Help%20Center/Profile%20and%20preferences.gif?width=303&height=378&name=Profile%20and%20preferences.gif)   ### **Profile** **Path: Profile & Preferences** (Avatar Icon)** \> Profile Settings** ![](https://help.textrequest.com/hs-fs/hubfs/image-png-Apr-02-2025-07-56-46-2077-PM.png?width=670&height=510&name=image-png-Apr-02-2025-07-56-46-2077-PM.png) | **Profile Setting** | **Description and Workflow** | | --- | --- | | Display Name | Select the **First Name** or **Last Name** field to make edits. Click outside the field to save changes automatically.  | | Profile Picture | Click **Change/Add** to open the image modal, upload a picture from your computer, and click **Save**.  | | Signatures | Create, edit, set defaults, or auto-append personal signatures. For step-by-step instructions, view our [Custom Signatures guide](https://help.textrequest.com/custom-signatures?hsLang=en).  | | Password | Click **Change Password** to open the security modal, enter your current and new credentials, and click **Save**.  |   ### **Conversations** Customize how your incoming message queue displays, filters, and resolves conversations. **Path:** **Profile & Preferences** (Avatar Icon) \> **Conversation Preferences** - **Default Message View:**  Choose your preferred layout mode for viewing active conversations. For a breakdown of display modes, view our [Message Views guide](https://help.textrequest.com/message-views?hsLang=en).  - **Default Sorting and Filtering:**  Set your queue to display new messages first or unresolved messages first upon login.   - **Filter by Contact Tag:**  Filter your message queue by specific contact tags across all accessible dashboards. This selection only impacts your personal message queue.   - **Resolve on Send:** Toggle **On** to automatically mark unresolved conversations as resolved whenever you send a reply. When toggled **Off**, conversations must be marked as resolved manually. - This is a user setting and only messages sent by users with **Resolve on Send** active will automatically resolve the conversation. - **Persistent Contact Sidebar:**  Toggle **On** to automatically open a contact's details sidebar whenever you enter a conversation thread. When toggled **Off**, select the contact's name or number to open the sidebar manually.   **Note: **Clicking **All Messages** at the top of your inbox temporarily overrides your saved filter defaults. Navigating away from **Messages** and returning will automatically re-apply your default preferences.   ### Notifications Configure instant audio and visual alerts so you never miss an incoming message. For more information about notifications, visit our [Message Notifications guide](https://help.textrequest.com/sound-notifications?hsLang=en). **Path:** **Profile & Preferences** (Avatar Icon) \> **Notifications** - **Visual:** These appear as green circles with the number of new messages on that dashboard in your dashboard selector modal. If you turn visual notifications on, you can choose whether to have them appear for all dashboards or a selected list of dashboards. - **Sound:** With sound notifications on, you will receive a sound alert on all lines when a new message comes in. You can set the notification to continue to remind you at various intervals until you interact with the message or only notify you when it first comes in.    ### Security Review your Multi-Factor Authentication (MFA) enrollment and account security details. **Path:** **Profile & Preferences** (Avatar Icon) \> **Security** - **Mandatory MFA Enrollment:** All Text Request users are required to set up and maintain SMS-based MFA upon their first login attempt. - **SMS Verification Number:** MFA security codes are routed via text message to the verified mobile phone number provided during your initial setup. - **Login Recovery:** If your mobile phone number changes or you stop receiving verification codes, an account administrator must contact **support@textrequest.com** to request a temporary MFA reset. Once reset, you will be prompted to register your new mobile number upon your next login.  For a complete walkthrough on login recovery and admin support, view our [Multi-Factor Authentication guide](https://help.textrequest.com/multi-factor-authentication?hsLang=en).     ### Logging Out At the bottom of the profile and preferences dropdown, your final option is **Log out of Text Request**. Select this option to immediately sign out and be brought to the Text Request login screen.  - [Basics](https://help.textrequest.com/basics?hsLang=en#main-content) - [Account Essentials](https://help.textrequest.com/basics?hsLang=en#account-essentials) - [Profile Settings & Preferences](https://help.textrequest.com/basics?hsLang=en#profile-settings-preferences) - [Messages](https://help.textrequest.com/messages?hsLang=en#main-content) - [Conversations](https://help.textrequest.com/messages?hsLang=en#conversations) - [Messaging Features](https://help.textrequest.com/messages?hsLang=en#messaging-features) - [Group Messages](https://help.textrequest.com/messages?hsLang=en#group-messages) - [Sequences](https://help.textrequest.com/messages?hsLang=en#sequences) - [Peer to Peer](https://help.textrequest.com/messages?hsLang=en#peer-to-peer) - [Contacts](https://help.textrequest.com/contacts?hsLang=en#main-content) - [Individual Contacts](https://help.textrequest.com/contacts?hsLang=en#individual-contacts) - [Groups](https://help.textrequest.com/contacts?hsLang=en#groups) - [Managing Contacts](https://help.textrequest.com/contacts?hsLang=en#managing-contacts) - [Payments](https://help.textrequest.com/payments?hsLang=en) - [Settings](https://help.textrequest.com/settings?hsLang=en) - [Reports](https://help.textrequest.com/reports?hsLang=en) - [Integrations](https://help.textrequest.com/integrations?hsLang=en#main-content) - [Text Request Extras](https://help.textrequest.com/integrations?hsLang=en#text-request-extras) - [Third-Party Integrations](https://help.textrequest.com/integrations?hsLang=en#third-party-integrations) - [Mobile App](https://help.textrequest.com/integrations?hsLang=en#mobile-app) - [Users](https://help.textrequest.com/users?hsLang=en) - [Dashboards](https://help.textrequest.com/dashboards?hsLang=en) - [Account](https://help.textrequest.com/account?hsLang=en#main-content) - [10DLC Registration](https://help.textrequest.com/account?hsLang=en#10dlc-registration) - [Reviews](https://help.textrequest.com/reviews?hsLang=en) [![TR Esendex Footer](https://help.textrequest.com/hs-fs/hubfs/Help%20Center/TR%20Esendex%20Footer.png?width=225&height=45&name=TR%20Esendex%20Footer.png "TR Esendex Footer")](https://www.textrequest.com) Copyright © 2026, Text Request