Protect your account with an extra layer of security using randomly generated codes sent to your device at login.
Enrolling in Multi-factor Authentication (MFA)
There are two ways that a user can enroll in multi-factor authentication:
1. Required Enrollment: An account administrator requires MFA, forcing users to enroll in MFA on their next login.
2. Self-initiated: If MFA is not required at the account level, a user can turn MFA on individually for their profile.
Setting Up Required Enrollment
Activating required enrollment forces all users tied to the account to set up MFA at their next login and continue using it each time they log in. All MFA information is saved and left on for users if required enrollment is turned off. Users can then turn MFA off individually if they wish.
To enable mandated enrollment:
1. Go to Account.
2. Select Security.
3. Toggle Require MFA for all users to On under Security.
Setting Up SMS Verification for MFA
Whether mandated or activated by the individual user, the SMS verification setup process is nearly identical.
Required: Users setting up SMS verification due to required enrollment will start the process during their next login attempt.
Self-initiated: Users setting up SMS verification individually can do so while logged in through Profile & Preferences.
To set up SMS verification:
1A. (Required) Log in to your Text Request account.
1B. (Self-initiated) Turn on Verify with SMS in the Security section of Profile & Preferences.
2. Enter the mobile phone number you wish to receive SMS codes. Only numbers with a +1 dialing code can be used with MFA.
3. Click Add Phone Number.
4. Enter the six-digit code sent to the provided phone number.
SMS verification is now enabled and you’re enrolled in multi-factor authentication. With each login attempt going forward, you will receive a new, random code.
To turn off SMS verification:
This only applies to users who choose to turn on MFA for themselves. If an account admin requires MFA, an admin will need to turn it off through Account – Security for users to opt out.
1. Go to Security in Profile & Preferences.
2. Toggle Verify SMS to Off.
3. Enter your Text Request login password.
4. Click Turn Off.
Unable to Login
Whether you changed your mobile number, or you just aren't receiving the code for some reason, we're here to help!
Have an account administrator email support@textrequest.com requesting MFA be turned off for your user profile.
Our support team will reach out once we've turned MFA off and you can log in again. You will be immediately prompted to enter your new mobile number to receive the codes again.