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Multi-Factor Authentication

Protect your account with an extra layer of security using randomly generated codes sent to your device at login.

Note: Contact our support team with any issues logging in or setting up MFA.

  • Text 423-218-0111

  • Email support@textrequest.com 

 

Setting Up MFA

Due to security requirements, all accounts and users are required to utilize MFA.  All users are required to set up MFA at login and continue using it each time they log in. 

 

Setting Up SMS Verification for MFA

SMS Verification is currently the only way to utilize multi-factor authentication with Text Request. You will need a mobile phone number that can receive text messages. You cannot use a Text Request dashboard number. 

However, the same number can be used for multiple user accounts. This is not recommended.

To set up SMS verification:

1. Log in to your Text Request account.  

MFA required at login

2. Enter the mobile phone number you wish to receive SMS codes. Only numbers with a +1 dialing code can be used with MFA.

3. Click Add Phone Number. 

4. Enter the six-digit code sent to the provided phone number. 

SMS verification is now enabled and you’re enrolled in multi-factor authentication. With each login attempt going forward, you will receive a new, random code.  

 

Unable to Log In

Whether you changed your mobile number, or you just aren't receiving the code for some reason, we're here to help!

Have an account administrator email support@textrequest.com requesting MFA be turned off for your user profile. 

Our support team will reach out once we've turned MFA off and you can log in again. You will be immediately prompted to enter your new mobile number to receive the codes again.