Multi-Factor Authentication

Protect your account with an extra layer of security using randomly generated codes sent to your device at login.

Enrolling in Multi-factor Authentication (MFA)

There are two ways that a user can enroll in multi-factor authentication: 

1. Required Enrollment – an account administrator requires MFA, forcing users to enroll in MFA on their next login.

2. Self-initiated – if MFA is not required at the account level, a user can turn MFA on individually.

Setting Up Required Enrollment

Activating required enrollment forces all users tied to the account to set up MFA at their next login and continue using it each time they log in. If required enrollment is turned off, all MFA information is saved and left on for users. Users can then turn MFA off individually if they wish.

To enable mandated enrollment:

1. Go to Account.

2. Toggle Require MFA for all users to On under Security. 

Require MFA-1

Setting Up SMS Verification for MFA

Whether mandated or activated by the individual user, the SMS verification setup process is nearly identical. 

Required: Users setting up SMS verification due to required enrollment will start the process during their next login attempt. 

Self-initiated: Users setting up SMS verification individually can do so while logged in through Profile & Preferences


To set up SMS verification:

1A. (Required) Log in to your Text Request account. 

1B. (Self-initiated) Turn on Verify with SMS in the Security section of Profile & Preferences. 

2. Enter the mobile phone number you wish to receive SMS codes. 

3. Click Add Phone Number

4. Enter the six-digit code sent to the provided phone number. 


SMS verification is now enabled and you’re enrolled in multi-factor authentication. You will receive a new, random code with each login attempt going forward.