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Multi-Factor Authentication (MFA)

Protect your Text Request user account with mandatory SMS-based verification codes required at every login.

Note: Contact our support team with any issues logging in or setting up MFA.

  • Text 423-218-0111

  • Email support@textrequest.com 

MFA Requirements and Rules

Due to security compliance standards, all accounts and users are required to set up and use MFA. Multi-Factor Authentication is tied to your personal user profile and verifies your identity using a six-digit code sent via SMS.

Security Parameter Requirement & Specification
Supported Phone Numbers Requires a mobile phone capable of receiving text messages with a +1 country code (US, Canada, and Puerto Rico).
Prohibited Numbers You cannot use a Text Request dashboard number for MFA verification. 
Shared Mobile Numbers The same mobile number can be assigned to multiple user accounts, but this is not recommended for security reasons. 

Setting up MFA takes less than a minute during your first login attempt. Once enrolled, you will receive a new random code every time you sign in. 

Setting Up SMS Verification for MFA

Path: Login Screen > Enter Credentials > MFA Setup Prompt

1. Log in to your Text Request account using your email and password.

2. Enter your personal mobile phone number into the Mobile Phone Number field.

3. Enter the verification code sent to your email in the provided boxes below.

4. Click Add Phone Number.

5. Enter the six-digit code sent to the provided phone number.

 

Troubleshooting & Login Recovery

If you are locked out or having trouble logging in with MFA, follow these resolution pathways:

Not Receiving Verification Codes

  • Verify Phone Format: Ensure your number was entered correctly with a valid +1 area code.
  • Check Cellular Service: Verify that your mobile phone has an active cellular signal to receive SMS messages.
  • Check Short Code Blocking: Some mobile carriers block automated verification texts by default. Contact your mobile carrier to ensure short code / automated texting is enabled on your plan.

If you have checked all of the above and still aren't receiving a code, try the following:

  • Text to Restart: Text the word START to (423) 405-7675.

  • Check Spam: Rarely, automated texts like this can be filtered by your carrier or service provider as spam.

  • Save the MFA Number: You can also save the number (423) 405-7675 as a contact in your phone, which helps prevent messages from being filtered as spam.

 

Changed Phone Numbers or Lost Device

If you changed your mobile phone number, lost your phone, or can no longer receive codes, your MFA enrollment must be reset by an account administrator.

1. Email support@textrequest.com requesting an MFA reset for your user profile. Please include your Text Request user email and the phone number used for MFA.

2. Once our support team resets your MFA verification, log back into Text Request using your email and password.

3. You will immediately be prompted to enter your new mobile phone number to complete MFA setup.

If all else fails, you can call us at (423) 218-0111 and we can provide the verification code over the phone, as well as help troubleshoot the problem.