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Multi-Factor Authentication

Protect your account with an extra layer of security using randomly generated codes sent to your device at login.

Note: Contact our support team with any issues logging in or setting up MFA.

  • Text 423-218-0111

  • Email support@textrequest.com 

 

Setting Up MFA

Due to security requirements, all accounts and users are required to utilize MFA.  All users are required to set up MFA at login and continue using it each time they log in. 

 

SMS Verification for MFA

Warning: You cannot use a Text Request dashboard number for your verification number.

You will need a mobile phone number that can receive text messages for SMS verification. 

The same number can be used for multiple user accounts. This is not recommended.

SMS verification setup is required for all new users at the time of their first login. 

To set up SMS verification:

1. Log in to your Text Request account.  

2. Enter the mobile phone number you wish to receive SMS codes. Only numbers with a +1 dialing code can be used with MFA. 

3. Enter the verification code sent to your email in the provided boxes below. 

4. Click Add Phone Number. 

5. Enter the six-digit code sent to the provided phone number. 

SMS verification is now enabled and you’re enrolled in multi-factor authentication. With each login attempt going forward, you will receive a new, random code at the phone number you provided.

 

Unable to Log In

If you changed your number, or just need to reset your MFA credentials for some reason:

Email support@textrequest.com or text (423) 218-0111 requesting MFA be reset for your user profile. Please include your Text Request user email and the phone number used for MFA.

Our support team will reach out once we've reset MFA and you can log in again. You will be immediately prompted to enter your new mobile number to receive the codes again. 

If you are not receiving a code for MFA verification:

 Text the word START to (423) 405-7675.

Check the spam folder in your messages to be sure the text wasn't filtered. 

You can also save the MFA number (423) 405-7675 as a contact in your phone, which helps prevent messages from being filtered as spam. 

If all else fails, you can call us at (423) 218-0111 and we can provide the verification code over the phone, as well as help troubleshoot the problem.