View when your billing cycle begins and ends, and the number of texts you have left in your current cycle.
You can view the usage of individual dashboards by selecting Account from the navigation menu.
Note: Only Administrators can access the Account page.
Usage is broken down into four categories:
- Overview — This provides an overarching view of your current billing cycle's usage across all dashboards.
- Details — A chart that shows the usage of each dashboard and allows you to sort by metrics such as highest number of total texts, texts received, and texts sent.
- Plan Analysis — This keeps track of whether or not you're getting the most out of your plan. It's often cheaper to upgrade your plan than continue going over the included text limit and this category will inform if it might be beneficial to upgrade.
- History — A chart broken down by billing periods with information such as how many texts were sent and received across your account for that period.
Usage and Billing
Usage and billing are calculated based on Coordinated Universal Time (UTC), not your local timezone. To ensure usage is calculated for your current billing cycle, please check the UTC time before sending large Group Messages.
This is most important on the last day of your billing cycle. For example, if you send a message at 10:00 PM in your local time, it might already be 2:00 AM the next day in UTC. In this case, that message's usage will be applied to the new billing cycle.
Calculating Usage
- Any text sent or received, except with Text Request support (423-218-0111), counts towards your total usage.
- A text can contain up to 160 characters and a message can be up to 10 texts. Messages containing more than 160 characters count as multiple texts towards your total usage.
- Whenever you text a contact for the first time, an opt-out notice is automatically attached to the end of the message. This notice is Text STOP to opt out and is 22 characters long, so it will add 22 characters to your overall message.
- Scheduled messages count towards your usage on the day they are scheduled to go out, not the day you create them.