View when your billing cycle begins and ends, and the number of texts you have left in your plan for the current billing cycle.
You can view the usage of individual dashboards by selecting Account from the navigation menu.
All Usage billing is based on Coordinated Universal Time (UTC), meaning the bill cutoff time may be different from your time zone's current time.
Note: Only Administrators can access the Account page.
Usage is broken down into four categories:
- Overview — This provides an overarching view of your current billing cycle's usage across all dashboards.
- Details — A chart that shows the usage of each dashboard and allows you to sort by metrics such as highest number of total texts, texts received, and texts sent.
- Plan Analysis — This keeps track of whether or not you're getting the most out of your plan. It's often cheaper to upgrade your plan than continue going over the included text limit and this category will inform if it might be beneficial to upgrade.
- History — A chart broken down by billing periods with information such as how many texts were sent and received across your account for that period.
What counts towards my usage?
Any text sent or received counts towards your total usage. The only exception is texts with Text Request support (423-218-0111), which do not count.
A text can contain up to 160 characters. Messages containing more than 160 characters count as multiple texts towards your total usage. To help, there’s a character counter every time you compose a new message.
Keep in mind every time you text a contact for the first time, an opt-out notice is automatically attached to the end of the message. This notice is Text STOP to opt out and is 22 characters long. So it will add 22 characters to your overall message. If you want only one text counted toward your usage, you need to account for this opt-out notice by keeping the rest of your message at or below 138 characters.