You can send payment reminders in the Payment Request History section of your Payments menu.
Note: Any Payment Requests made during Training Mode will be delivered, but money cannot be processed until you enter Live Mode. See our guide on completing Payment Setup.
To send a Payment Request reminder:
1. Go to Payments.
2. Scroll or filter to find the Payment Request you’re looking for.
3. Click the + next to the date of the request to expand it.
4. Click the Send reminder button.
Reminders can only be sent to Payment Requests with a Sent status. We recommend that you wait at least one day to send a reminder, but it will help to create your own policy for when reminders are sent.
Once a reminder has been sent, it will be listed in the expanded section of the request, along with the date and account email that sent it. Only one reminder can be sent per request.
Contact View of Request Reminder
Reminders appear to the contact as the word "Reminder," the original Description of Product/Services, if one was included, a line break, and then the message:
“Text [code] to pay [amount] for [merchant name] [link]”
