You can manage the way you view messages by toggling our three different view options.
Message view settings are user-dependent, meaning that changes to the message view only impact the individual user making the changes. They do not apply across an entire dashboard or account.
You can change which message view you want as your default by visiting the Conversation tab of your Profile & Preferences.
The three message wiews are:
Classic: Great for managing one or a few text conversations at a time.
Condensed: Preferred for managing lots of conversations at once.
Combined: Perfect if you want to see your recent messages while also viewing a conversation thread.