Access a contact's details to make changes to their name, group membership, status, and more.
Contact information you can edit:
- Name (including first, last, and display)
- Contact tags
- Custom fields
- Group membership
- Contact status
- Notes
Phone numbers are unique identifiers in Text Request, and cannot be changed.
If you need to update a contact’s phone number, you can Archive the current contact, and create a new contact using the updated phone number. You can only delete an incorrect number if it has no message history.
To edit a contact's details:
1. Click a contact's name or phone number. This can be done through Contacts, Groups, or conversations.
2. Select the field you want to edit.
3. Enter the new information.
4. Click Save Edits.