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Time Zones

Time zones are set by account administrators in the Dashboard settings.

Overview

Time zones in Text Request determine how automatic features function. Features like the Autoresponder and scheduled messages will adhere to the time zone that dashboard is set to.

A dashboard can only have one time zone, but each dashboard within an account can have different time zones. 

To change your time zone:

1. Go to Dashboards.

2. Select the time zone dropdown next to the dashboard you want to update. 

3. Select the new desired time zone. 

Dashboard Time Zone Selector

4. Changes are saved automatically. 

 

Adding a Dashboard

When adding a new dashboard, regardless if you select a new number or provide a current one, the system will default to the time zone associated with that number's area code. This is usually accurate, but in the event it is not, you can manually select the time zone for that dashboard before continuing.

Time zones do not have to match area codes if you don't want them to. 

New Dashboard Time Zone

User vs Dashboard Time Zone

Time zones can be confusing, so if you have users in different time zones than the one the dashboard is set to, it is very important they know what time zone the dashboard is using. 

Example

User: Eastern Standard Time (EST)
Dashboard: Pacific Standard Time (PST)

The user wants to schedule a message to send at 10:00 AM EST (their local time). They would need to schedule the message for 7:00 AM. This is because the dashboard is set to PST, which is 3 hours behind the user's local time zone.