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10DLC Opt-In Options

If our keyword option isn’t the right fit for you, there are three other ways to collect opt-ins from contacts.

Optin Options

Paper or Digital Forms

With this option, you can offer a form for contacts to fill out. The form can be provided digitally or on paper. To meet 10DLC requirements, these forms must include language that makes opting in to messages clear and optional. 


You’re welcome to use our form, found in the registration process, instead of writing your own. 

 

Opt-In Language on the Website

This option can be fulfilled in two ways. Either you have specific opt-in language on your website or you use the Text Request SMS Chat widget. We recommend this option if you have a chat form anywhere on  your website. 

Option 1: Website

Websites are required to include language that makes it clear to visitors they are opting into messages. They must also give visitors the option to contact you without opting into receiving messages. 

 

For example:

By checking this box, you agree to receive text messages at the number provided. Message frequency may vary. Standard message and data rates may apply. Text HELP for help. Text STOP to cancel.

 

Note: The option to receive messages must be manually selected by the user. 

 

Option 2: Text Request Widget

If you have the Text Request SMS Widget on your website and use it to allow visitors to contact you, then you’re all set. Our widget includes the above example message, so visitors give opt-in consent just by using it to message you.

If you don’t have our widget, learn more about it in our SMS Chat guide. 

 

Verbal Opt-In

Warning: If you select Marketing as your use case, you cannot use the verbal opt-in option.

The final option allows you to notify users via voice and accept their opt-in verbally. This can be done in person or over the phone, depending on what you prefer. For this option, you are required to use the script below:

[Agent]: “As part of our service we can send you text alerts that may include [use case selection]. Message Frequency may vary. Message and data rates may apply. At any time, you can get more help by replying HELP to these texts, or you can opt out completely by replying STOP. Mobile Terms of Service and our Privacy Statement can be found at [privacy policy]. Please reply with “yes” or “no” to indicate if you would like this service."

[Customer]: “Yes please.”